Frequently Asked Questions
PRICING, ORDERS, & SHIPPING QUESTIONS:
Pricing for our products is done on a per-quotation basis. You can request a quotation by contacting us with the quantities and catalog numbers of the products you are interested in. We price all of our products in $US.
There are two primary ways you can place an order for our products: place an order online using our secure online order form (if you have Visa or MasterCard), or by sending us an official company or university purchase order form by e-mail to firstname.lastname@example.org.
We always try to get your order shipped as quickly as possible. If the products in your order are in stock, your order can be shipped on the same day or the next business day from when the order is placed. If the products in your order are not in stock, lead time information would be provided in your order confirmation.
Most orders are shipped by priority courier (e.g. FedEx Priority), where customs brokerage is already included. The prices for shipment by priority courier (applies for most orders, but not all):
Shipments within Quebec or Ontario: $US/CAD 27.50
Shipments within Canada (ex-QC & ON): $US/CAD 30.00
Shipments to the United States: $US 42.50
Shipments Internationally: $US 85.00
For larger orders (above 1 Kg), orders are shipped by best CIF quote. These may be shipped by either priority courier or freight forwarder, and will be shipped after we can your acceptance of the shipping quote. You can also ship your order using your preferred courier or freight forwarder if you provide us with your account.
We accept payment by Visa, MasterCard, wire transfer, and US or Canadian issued cheque.
All clients in good standing who have completed three or more orders with the same billing address may request terms of net 30. North American clients who wish to receive terms of net 30 before having completed three orders must send three credit references to be reviewed by our credit department.
The recommended solvents that should be used with a specific ADS product are listed under “Recommended Solvents” in the product page. This, however, does not exclude you from being able to use our products with other solvents. We test each of our products with a limited number of popular solvents, and they may be highly soluble with certain unlisted solvents, or you may be able to use them with other solvents in solutions with lower concentrations of the products.
Most of our products, but not all, should be soluble in their “Recommended Solvents” at a concentration of 0.5% – 1.0%, if not higher. However, if you are having difficulty dissolving our products in a solution using the recommend solvent(s), heating up and sonicating the solution will help.
We recommend that you store our products in a cool area, away from light and moisture, and if possible, to pack it under an argon or nitrogen atmosphere (most of our products, with the exception of kilogram quantity dyes, come packed under argon).
If you have any specific technical questions regarding our products or custom synthesis services, please use the contact form or e-mail us at email@example.com. We will forward your question to an expert within our company and we will contact you with an answer as quickly as we can.